How soon will my order ship?
Most orders ship on the same business day or the following business day.
Do you ship internationally?
Yes, we do. Please note that during peak dispatch times delivery timeframes may be extended. International delivery times will depend on your location.
All international addresses must be entered in English.
How long does it take to process an order?
Standard delivery within Australia takes around 3 to 5 business days. Please note this can take longer during sale or busy periods.
Express postage takes around 1 to 3 business days for all major cities in Australia.
Please note, if you order on the weekend, your order will be shipped the following business day.
For our Sovereign, Fabric and Initials Collections promotion, in order to reduce costs for you, we ship directly from our partners in different countries, as such your item may take 3-5 weeks to arrive.
I ordered 2+ items, but only received one... where's the rest?
For our promotions and free giveaways, we have a large assortment of products not stocked in-house.
When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
Why have I not received any order confirmation details?
Most time this is because our customers have accidentally entered their email incorrectly. Throughout the process, we send 3 - 4 emails, including an order confirmation, a fulfilment notice, and a shipping notice.
If you believe you may have entered your email incorrectly please contact us (firstname.lastname@example.org) and we will fix it for you.
How much is shipping?
Standard shipping is free with any purchase if delivered in Australia.
Standard and express shipping costs apply for deliveries outside of Australia.
What is your return policy?
We have a 30-day, no-hassle return policy. You may return a product for any reason within 30 days with your proof of purchase for a full refund, and we'll even pay for the return shipping. Please note that payment for return shipping does not apply to promotional and free items.
We are proud of the products we offer and are confident that you will be pleased with our service, so please don't hesitate to contact us with any questions or concerns, or if you need to return an item. Read more about our return policy.
How are your cufflinks made?
Our cufflinks are designed and/or tested by our team in Sydney and assembled in our associate factories overseas.
What if I have a question about my order?
If you have any questions about your order, please send us a message via email@example.com.